As Scotland’s leading law firm, Brodies’ lawyers run many document comparisons every day, and they require a high-performing solution. The existing comparison solution had reached end of life and Brodies was looking for a fresh and modern solution.
When evaluating alternative document comparison providers, Brodies looked for a solution that would create the least friction for users. The new solution needed to provide the same functionality their lawyers were used to, including seamless integration with iManage, their Document Management System.
The new provider also needed to have exceptional customer support and be responsive to specific feature requests from their team. The firm was looking for a long-term partnership with a provider who could continuously evolve and adapt to future requirements.
Brodies found that Draftable Legal not only met all its existing requirements but also provided additional functionality for users. After a review process and testing, Brodies chose Draftable Legal, which has now been rolled out to the firm.
This case study shares how Brodies made the successful switch to Draftable Legal for reliable, efficient document comparison.
Brodies: Scotland’s leading law firm with over 300 years of history
Award-winning law firm Brodies is the largest law firm headquartered in Scotland by income, directory rankings, and lawyer numbers. The firm has been providing legal services for over 300 years, and today has offices in Aberdeen, Brussels, Edinburgh, Glasgow, Inverness, Abu Dhabi and London.
With over 800 colleagues providing expertise across multiple sectors, Brodies offers legal advice to private and public sector clients both in the UK and internationally in the core areas of corporate and commercial, real estate, litigation and dispute resolution, banking and financial services, energy, employment, tax, personal and family law.
Brodies’ requirements for a new document comparison solution
When looking for a new document comparison solution, Brodies had several core requirements:
- Functionality: Parity of functionality that users were used to, to reduce friction and the need for training or operational downtime.
- Integrations: Seamless integration with iManage, including the ability to load files for comparison directly from iManage.
- Training resources: Pre-deployment training support including extensive resources and information.
- Support: Exceptional customer support that could be responsive to specific requests from their team. This was critical for the team responsible for the migration as they have many internal stakeholders in different practice areas that needed particular features and functionality from the solution.
“We were looking for an alternative comparison tool and found Draftable through our research. We needed to replace our existing system with an innovative solution, so we wanted to see what else was out there. Draftable caught our eye and as we began to investigate, we found it not only met our needs as a product, but that Draftable was an organisation we wanted to work with.”
— Damien Behan, Innovation & Technology Director, Brodies
Draftable provides the right solution for Brodies
The team at Brodies worked closely with the Draftable Sales, Product and Support teams over several months, initially scoping Draftable Legal through demonstrations and discussions. After the firm shared initial pre-pilot feedback, they deployed a pilot, receiving support from the Draftable team throughout the process.
Responsive feature development
Brodies required a provider who could be responsive to specific requests, as they had multiple stakeholders in different practice areas that needed particular features and functionalities from their document comparison solution.
The firm requested several new features and the Draftable team worked over the Christmas and New Year break to develop these ahead of the firmwide deployment. These included:
- The ability to copy outputs to clipboard.
- Improvements to Group Policy configurations.
- Allowing users to ‘full-screen view’ outputs by collapsing the next action pane.
- The ability to export the change report to a .csv file.
Integration with iManage
Brodies were migrating to iManage Work 10 in conjunction with their transition to Draftable Legal. As the firm needed a smooth iManage integration, the Draftable team built a specific feature to improve how files were selected to ensure this was available ahead of deployment.
Deployment support
The pilot was successfully deployed using Brodies' preferred method. Draftable’s Support team assisted Brodies in configuring the software ensuring it was smoothly delivered to the desktop.
Training sessions
The Draftable Product team provided 'training the trainer' sessions, including materials that Brodies could adapt for internal pilot training. Draftable also provided a specific ‘tips and tricks’ session for the Digital Skills team to help prepare for pilot training.
“The rollout has been an amazing success with Draftable Legal. The Draftable team can solve any issue and we’ve been singing their praises to everyone about how incredible the support has been.”
— Fiona Donkin, Digital Skills Manager, Brodies
Brodies improve document comparison efficiency with Draftable Legal
Since deploying Draftable Legal across the firm, the Brodies team have had great feedback from their colleagues and experienced several benefits:
Easy deployment with no disruption to operations
With Draftable’s exceptional support and easy deployment processes, Brodies were thrilled to introduce the solution to their team without the headache of a difficult migration or any operational downtime.
“We have been able to replace our previous comparison tool with little disruption and to positive feedback from our colleagues. The Draftable team has been helpful and reacted quickly and professionally, providing the support and attention that we needed to get the software embedded in our organisation.”
— Damien Behan, Innovation & Technology Director, Brodies
Intuitive design reduces friction
One of Brodies’ top priorities for their new document comparison solution was to reduce friction for users. With Draftable’s intuitive design and extensive training resources, Brodies’ lawyers were able to quickly start using Draftable Legal from day one and have loved using the software as part of their daily workflows.
“Draftable Legal has not just replaced our previous system, it has given us additional functionality and has been warmly received by our colleagues. We also see it as an evolving and improving platform that will adapt to our requirements in the future.”
— Damien Behan, Innovation & Technology Director, Brodies
Trusted partnership
With Draftable’s commitment to listening to its customers so they can build the right solution, Brodies is confident of a long-term partnership with the Draftable team. Brodies has been impressed with the high-quality software, support and future roadmap of product developments.
When asked what they would say to someone looking to trial Draftable Legal, Innovation & Technology Director Damien said,
“Draftable Legal is a great solution for any law firm looking to futureproof its comparison capabilities. It is easy to trial the system and it just works.”
Conclusion
If you’re not happy with your existing document comparison provider, or it’s being discontinued, you can easily transition to Draftable Legal. Chat with our friendly team about your essential requirements to compare documents quickly and easily.
