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When US law firm Gallagher & Kennedy experienced unreasonable pricing and poor support from their existing document comparison provider, they began searching for a new provider and found their ideal fit in Draftable Legal.
This case study follows Gallagher & Kennedy’s smooth and successful transition to Draftable Legal, a reliable, supportive, and cost-effective document comparison solution.
Established in 1978, Arizona-based law firm Gallagher & Kennedy provides exceptional legal service to clients across the United States and around the globe. With more than 60 attorneys in Arizona and New Mexico, the firm’s multidisciplinary practice covers virtually every area of law including Commercial, Business, Employment, Environmental, Litigation, Criminal Defense, Real Estate, Insurance, Tax, Public Utilities, Sports Law, Plaintiffs Personal Injury, and more. Gallagher & Kennedy have an outstanding national reputation, with institutional clients including Freeport-McMoRan Inc., the Arizona Diamondbacks, the Arizona Cardinals, The Fertilizer Institute, Grand Canyon University, and the Public Safety Personnel Retirement System (PSPRS).
After experiencing unacceptable customer support and pricing from their previous document comparison provider, Gallagher & Kennedy was prompted to look for alternative solutions. They came across Draftable Legal through a Google search and found it ticked all their boxes for document comparison including:
“We were looking for flexibility, high performance, and excellent support from our document comparison provider and Draftable Legal has exceeded our expectations. The team has worked with us on everything from deployment to pricing and it’s great to work with a provider who’s dedicated to offering the best document comparison product possible.
- Stephen Slack, Information Technology Manager, Gallagher & Kennedy
The team at Gallagher & Kennedy was thrilled with the simple deployment processes, including easy onboarding and a comprehensive Knowledge Base with over 40 guides and video tutorials.
“Draftable has been so much easier to deploy and manage than the legacy comparison tool we previously used. The Draftable developers did a great job in showing how Group Policy can be used for implementation, which we easily rolled out across 150 users.”
- Stephen Slack, Information Technology Manager, Gallagher & Kennedy
The firm’s interactions with the Draftable team were all positive, with Draftable’s dedicated customer support team swiftly responding to and resolving any issues. The firm also enjoyed working with a newer, smaller company.
“The way technology evolves, the smaller companies tend to have a competitive advantage as they can focus on the products and customer service in a way that the bloated legacy companies cannot match.”
- Stephen Slack, Information Technology Manager, Gallagher & Kennedy
The team at Gallagher & Kennedy has experienced several benefits after shifting to Draftable Legal:
Cost-effective solution
Gallagher & Kennedy now has a cost-effective document comparison solution and can budget accurately knowing they can rely on Draftable’s fair, flexible, and transparent pricing.
Efficient workflows
Draftable Legal’s seamless integration with iManage and enhanced speed and accuracy improved Gallagher & Kennedy’s efficiency and workflows. The firm’s attorneys and support staff could easily start using the software with no downtime.
Long-term support
With Draftable’s responsive support and commitment to listening to customers, Gallagher & Kennedy are confident in building a trusted, long-term partnership with the Draftable team.
If you’re not happy with your current document comparison solution, you can easily transition to Draftable Legal. Chat with our friendly team about your essential requirements for your document comparison solution.
“We were looking for flexibility, high performance, and excellent support from our document comparison provider and Draftable Legal has exceeded our expectations. The team has worked with us on everything from deployment to pricing and it’s great to work with a provider who’s dedicated to offering the best document comparison product possible.”
- Stephen Slack, Information Technology Manager, Gallagher & Kennedy
